At Club Concierge International, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, concierge services, events, and membership platforms (collectively referred to as “Services”).
By using our Services, you agree to the terms outlined in this Policy.
We may collect the following types of personal and non-personal information:
Full name, email address, phone number, and physical address
Passport or travel document details (if booking travel)
Payment and billing information
Travel preferences, family/group details, dietary or accessibility requirements
Identification or verification documents (for certain services)
Device information (browser, IP address, OS)
Usage data (page views, time on site, links clicked)
Location data (with your permission)
Cookies and tracking data (see “Cookies” section below)
We use your data to deliver and improve our services, including:
Creating and managing your membership account
Booking travel and concierge requests
Personalizing travel recommendations
Processing payments and invoices
Sending service updates, confirmations, and reminders
Providing customer support and concierge assistance
Analyzing user behavior for product development
Sending marketing communications (only with your consent)
We do not sell your personal data. We may share information in the following cases:
With trusted travel partners (e.g. hotels, resorts, airlines, transportation services) to fulfill bookings and reservations
With service providers (e.g. payment processors, tech vendors, analytics tools) who help operate our business
With legal or regulatory authorities when required to comply with the law
With affiliated entities within the Club Concierge group for customer support or analytics purposes
We retain your information only as long as necessary to fulfill the purposes outlined in this policy — including any legal or accounting obligations. You may request deletion of your data at any time by contacting us.
Improve user experience
Analyze site traffic
Personalize content and recommendations
Remember your preferences for future visits
You may adjust your browser settings to manage or block cookies.
We implement technical and organizational security measures to safeguard your personal data, including:
SSL encryption on data transmissions
Secure storage and limited access to sensitive information
Regular system monitoring and vulnerability assessments
Staff training on data privacy best practices
However, no system is 100% secure. While we take every precaution, you acknowledge that you provide data at your own risk.
Access the personal data we hold about you
Request correction or deletion of inaccurate or outdated information
Opt out of marketing communications at any time
Request portability of your personal data
Withdraw consent (where applicable)
Club Concierge operates globally. By providing your information, you consent to it being processed and stored in countries that may have different data protection laws than your country of residence.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe your child has provided us with information, please contact us so we can delete it.
Our website may contain links to third-party sites and services. This Privacy Policy does not apply to those platforms. We recommend reviewing the privacy policies of any third-party services you interact with.
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify you if significant changes are made. Continued use of our Services constitutes acceptance of the updated terms.
Club Concierge Nigeria
2nd Floor, Wing-A, Motorway Avenue,
Alausa, 01-, Ikeja, Lagos 100212,
Lagos, Nigeria